IKEA CUSTOMER CALLCENTER
expansion in Groningen
location
IKEA Groningen is located at the Sontweg. The North East side of the store will be extended. The extension of the call center is located on the corner of the North East and North West facade.
design
The main entrance to the call center is located at the parking level below the shop. The workplaces are positioned on the first and second floor. Both floors are directly accessible from the IKEA store. All workplaces are designed as an open-plan office. The meeting rooms in the open office are separated by deflecting / slightly curved walls.
expansion in Groningen
| client: | IKEA Beheer BV, Amsterdam |
| design: | Gert Jan Knevel |
| project team: | Stan Korthagen, Dirk Jan Schaap, Loran Kampen, Jesse Lavalaye, Joris van Dijk |
| management: | Kleissen en partners |
| advisors: | Ingenieursburo Boorsma (structure, facility); Halmos Adviseurs (M&E); Riscs International (fire safety) |
| location: | Sontweg 9, Groningen |
| floor area: | 1.420 m² |
| start design: | January 2008 |
| start construction: | March 2009 |
| completion: | December 2009 |
location
IKEA Groningen is located at the Sontweg. The North East side of the store will be extended. The extension of the call center is located on the corner of the North East and North West facade.
design
The main entrance to the call center is located at the parking level below the shop. The workplaces are positioned on the first and second floor. Both floors are directly accessible from the IKEA store. All workplaces are designed as an open-plan office. The meeting rooms in the open office are separated by deflecting / slightly curved walls.
assignment
The assignment concerns the expansion of the self-serve warehouse, transport service and a call center for the IKEA location in Groningen. The IKEA call center services on a national level and is a special programmatic element for IKEA. It is accomodating 160 employees.
Supportive programmatic elements such as: pantry, smoking area, repro are on both levels housed in a detached facility volume. These volumes shape a border between the open office and the circulation space. The autonomy is strengthened by the colour of the volumes and the frameless glass screen separation between the office and circulation space. A series of skylights are placed longitudinal on the top above the office adjacent to the facility volume. This emphasizes the autonomy of the volume and the quality of the workspace. 
